@import "https://fonts.googleapis.com/css2?family=IBM+Plex+Sans:wght@400;500;600;700&family=IBM+Plex+Mono:wght@400;500;600&display=swap";:root{--bg:oklch(98.4% .003 247);--surface:#fff;--surface-2:oklch(97.5% .004 247);--surface-3:oklch(96.2% .005 247);--border:oklch(92.2% .005 247);--border-strong:oklch(86.2% .007 247);--text:oklch(25.5% .012 255);--text-muted:oklch(50.5% .013 255);--text-faint:oklch(63.5% .011 255);--primary:oklch(52.5% .155 256);--primary-hover:oklch(46.5% .155 256);--primary-soft:oklch(95.5% .028 256);--primary-softer:oklch(97.5% .014 256);--primary-ring:oklch(52.5% .155 256/.18);--open:oklch(55% .14 256);--open-bg:oklch(95.5% .03 256);--pending:oklch(64% .115 75);--pending-bg:oklch(96% .04 85);--resolved:oklch(58% .11 158);--resolved-bg:oklch(95.5% .035 158);--closed:oklch(55% .008 255);--closed-bg:oklch(95.5% .004 255);--urgent:oklch(56.5% .165 25);--urgent-bg:oklch(95.5% .035 25);--high:oklch(64% .14 55);--high-bg:oklch(96% .045 65);--normal:oklch(60% .07 256);--low:oklch(62% .01 255);--r-sm:6px;--r:9px;--r-lg:13px;--r-xl:18px;--sh-sm:0 1px 2px oklch(40% .02 255/.06), 0 1px 1px oklch(40% .02 255/.04);--sh:0 2px 4px oklch(40% .02 255/.05), 0 4px 12px oklch(40% .02 255/.07);--sh-lg:0 8px 28px oklch(40% .02 255/.12), 0 2px 8px oklch(40% .02 255/.07);--rail-w:244px}*{box-sizing:border-box}html,body{width:100%;margin:0;padding:0}body{background:var(--bg);color:var(--text);-webkit-font-smoothing:antialiased;text-rendering:optimizelegibility;font-family:IBM Plex Sans,system-ui,sans-serif;font-size:14px;line-height:1.45}#root{width:100%;height:100vh}.mono{font-family:IBM Plex Mono,ui-monospace,monospace}button{cursor:pointer;font-family:inherit}input,textarea,select{font-family:inherit}::selection{background:var(--primary-ring)}::-webkit-scrollbar{width:11px;height:11px}::-webkit-scrollbar-thumb{background:oklch(80% .008 255) padding-box padding-box;border:3px solid #0000;border-radius:20px}::-webkit-scrollbar-thumb:hover{background:oklch(72% .01 255) padding-box padding-box;border:3px solid #0000}::-webkit-scrollbar-track{background:0 0}[data-theme=dark]{--bg:oklch(17% .01 255);--surface:oklch(21% .012 255);--surface-2:oklch(24% .013 255);--surface-3:oklch(28% .014 255);--border:oklch(32% .012 255);--border-strong:oklch(38% .012 255);--text:oklch(92% .006 255);--text-muted:oklch(68% .01 255);--text-faint:oklch(52% .008 255);--primary:oklch(62% .16 256);--primary-hover:oklch(56% .16 256);--primary-soft:oklch(28% .06 256);--primary-softer:oklch(24% .04 256);--primary-ring:oklch(62% .16 256/.22);--open-bg:oklch(26% .04 256);--pending-bg:oklch(28% .04 85);--resolved-bg:oklch(26% .04 158);--closed-bg:oklch(26% .005 255);--urgent-bg:oklch(26% .04 25);--high-bg:oklch(28% .04 65);--sh-sm:0 1px 2px oklch(0% 0 0/.3), 0 1px 1px oklch(0% 0 0/.2);--sh:0 2px 4px oklch(0% 0 0/.25), 0 4px 12px oklch(0% 0 0/.3);--sh-lg:0 8px 28px oklch(0% 0 0/.4), 0 2px 8px oklch(0% 0 0/.25)}[data-theme=dark] .brand-mark{background:linear-gradient(150deg, var(--primary), oklch(52% .16 268))}[data-theme=dark] .checkbox{background:var(--surface-2);border-color:var(--border-strong)}[data-theme=dark] .checkbox.on{background:var(--primary);border-color:var(--primary)}[data-theme=dark] .tag{background:var(--surface-3);border-color:var(--border)}[data-theme=dark] .input,[data-theme=dark] .textarea,[data-theme=dark] .select{background:var(--surface-2);border-color:var(--border-strong);color:var(--text)}[data-theme=dark] .input:focus,[data-theme=dark] .textarea:focus,[data-theme=dark] .select:focus{border-color:var(--primary)}[data-theme=dark] .btn{background:var(--surface-2);border-color:var(--border-strong);color:var(--text)}[data-theme=dark] .btn:hover{background:var(--surface-3)}[data-theme=dark] .btn.primary{background:var(--primary);border-color:var(--primary);color:#fff}[data-theme=dark] .btn.primary:hover{background:var(--primary-hover)}[data-theme=dark] .btn.ghost{background:0 0;border-color:#0000}[data-theme=dark] .btn.ghost:hover{background:var(--surface-3)}[data-theme=dark] .icon-btn{background:var(--surface-2);border-color:var(--border);color:var(--text-muted)}[data-theme=dark] .icon-btn:hover{background:var(--surface-3)}[data-theme=dark] .seg{background:var(--surface-3);border-color:var(--border)}[data-theme=dark] .seg button.on{background:var(--surface)}[data-theme=dark] .chip{border-color:var(--border);background:var(--surface-2)}[data-theme=dark] .chip.active{background:var(--text);color:var(--bg)}[data-theme=dark] .rail-search input{background:var(--surface-2);border-color:var(--border);color:var(--text)}[data-theme=dark] ::-webkit-scrollbar-thumb{background:oklch(35% .01 255)}.app{width:100%;height:100vh;display:flex;overflow:hidden}.rail{width:var(--rail-w);flex:0 0 var(--rail-w);background:var(--surface);border-right:1px solid var(--border);flex-direction:column;height:100vh;display:flex}.rail-brand{align-items:center;gap:10px;padding:18px 18px 16px;display:flex}.brand-mark{background:linear-gradient(150deg, var(--primary), oklch(46% .16 268));color:#fff;width:32px;height:32px;box-shadow:var(--sh-sm);border-radius:9px;place-items:center;font-size:16px;font-weight:700;display:grid;position:relative;overflow:hidden}.brand-mark:after{content:"";background:linear-gradient(160deg,#ffffff4d,#0000 55%);position:absolute;inset:0}.brand-name{letter-spacing:-.01em;white-space:nowrap;font-size:15px;font-weight:600}.brand-sub{color:var(--text-faint);margin-top:-2px;font-size:11px}.rail-search{margin:2px 12px 10px;position:relative}.rail-search input{border:1px solid var(--border);background:var(--surface-2);border-radius:var(--r);width:100%;color:var(--text);outline:none;padding:7px 10px 7px 30px;font-size:13px;transition:all .15s}.rail-search input:focus{border-color:var(--primary);box-shadow:0 0 0 3px var(--primary-ring);background:#fff}.rail-search svg{color:var(--text-faint);position:absolute;top:50%;left:9px;transform:translateY(-50%)}.rail-nav{flex:1;padding:6px 12px;overflow-y:auto}.rail-section{letter-spacing:.06em;text-transform:uppercase;color:var(--text-faint);margin:14px 8px 6px;font-size:11px;font-weight:600}.nav-item{border-radius:var(--r-sm);color:var(--text-muted);text-align:left;background:0 0;border:none;align-items:center;gap:10px;width:100%;padding:8px 10px;font-size:13.5px;font-weight:500;transition:all .12s;display:flex;position:relative}.nav-item:hover{background:var(--surface-2);color:var(--text)}.nav-item.active{background:var(--primary-soft);color:var(--primary);font-weight:600}.nav-item.active svg{color:var(--primary)}.nav-item svg{color:var(--text-faint);flex:none;transition:all .12s}.nav-item>span:not(.nav-count){white-space:nowrap;text-overflow:ellipsis;flex:1;overflow:hidden}.nav-count{background:var(--surface-3);color:var(--text-muted);text-align:center;border-radius:20px;min-width:20px;margin-left:auto;padding:1px 7px;font-size:11.5px;font-weight:600}.nav-item.active .nav-count{color:var(--primary);background:oklch(52.5% .155 256/.16)}.nav-count.alert{background:var(--urgent-bg);color:var(--urgent)}.rail-foot{border-top:1px solid var(--border);padding:10px 12px}.agent-chip{border-radius:var(--r-sm);align-items:center;gap:10px;padding:6px;transition:all .12s;display:flex}.agent-chip:hover{background:var(--surface-2)}.agent-chip .meta{line-height:1.25}.agent-chip .nm{font-size:13px;font-weight:600}.agent-chip .rl{color:var(--text-faint);font-size:11.5px}.main{flex-direction:column;flex:1;min-width:0;height:100vh;display:flex;overflow:hidden}.topbar{background:var(--surface);border-bottom:1px solid var(--border);flex:0 0 60px;align-items:center;gap:16px;height:60px;padding:0 24px;display:flex}.topbar h1{letter-spacing:-.015em;white-space:nowrap;margin:0;font-size:17px;font-weight:600}.topbar .crumb{color:var(--text-faint);font-size:13px}.topbar-spacer{flex:1}.content{flex:1;min-height:0;overflow-y:auto}.content-pad{width:100%;padding:26px 30px 60px}.btn{border-radius:var(--r);border:1px solid var(--border-strong);background:var(--surface);color:var(--text);white-space:nowrap;justify-content:center;align-items:center;gap:7px;padding:8px 14px;font-size:13.5px;font-weight:500;transition:all .14s;display:inline-flex}.btn:hover{background:var(--surface-2);border-color:var(--text-faint)}.btn:active{transform:translateY(.5px)}.btn.primary{background:var(--primary);border-color:var(--primary);color:#fff;box-shadow:var(--sh-sm)}.btn.primary:hover{background:var(--primary-hover);border-color:var(--primary-hover)}.btn.ghost{color:var(--text-muted);background:0 0;border-color:#0000}.btn.ghost:hover{background:var(--surface-2);color:var(--text)}.btn.sm{padding:5px 10px;font-size:12.5px}.btn.danger{color:var(--urgent);border-color:var(--urgent-bg)}.btn.danger:hover{background:var(--urgent-bg);border-color:var(--urgent)}.btn:disabled{opacity:.5;cursor:not-allowed}.icon-btn{border-radius:var(--r);border:1px solid var(--border);background:var(--surface);width:34px;height:34px;color:var(--text-muted);place-items:center;transition:all .14s;display:grid}.icon-btn:hover{background:var(--surface-2);color:var(--text);border-color:var(--border-strong)}.av{color:#fff;-webkit-user-select:none;user-select:none;letter-spacing:-.02em;border-radius:50%;flex:none;place-items:center;font-weight:600;display:grid}.av.sq{border-radius:8px}.badge{white-space:nowrap;border:1px solid #0000;border-radius:20px;align-items:center;gap:5px;padding:2px 9px;font-size:12px;font-weight:600;line-height:1.6;display:inline-flex}.badge .dot{background:currentColor;border-radius:50%;flex:none;width:6px;height:6px}.badge.open{color:var(--open);background:var(--open-bg)}.badge.pending{color:var(--pending);background:var(--pending-bg)}.badge.resolved{color:var(--resolved);background:var(--resolved-bg)}.badge.closed{color:var(--closed);background:var(--closed-bg)}.badge.urgent{color:var(--urgent);background:var(--urgent-bg)}.badge.high{color:var(--high);background:var(--high-bg)}.badge.normal{color:var(--normal);background:var(--primary-softer)}.badge.low{color:var(--low);background:var(--surface-3)}.tag{border-radius:var(--r-sm);background:var(--surface-3);color:var(--text-muted);border:1px solid var(--border);align-items:center;gap:5px;padding:2px 8px;font-size:11.5px;font-weight:500;display:inline-flex}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--r-lg);transition:border-color .15s,box-shadow .15s}.card-pad{padding:18px 20px}.card-hover:hover{border-color:var(--primary-soft);box-shadow:var(--sh)}.tickets{width:100%}.t-row{border-bottom:1px solid var(--border);cursor:pointer;background:var(--surface);grid-template-columns:26px minmax(0,1fr) 150px 110px 96px 130px 96px;align-items:center;gap:14px;height:60px;padding:0 18px;transition:all .1s;display:grid}.t-row:hover{background:var(--surface-2)}.t-row.head{background:var(--surface-2);border-bottom:1px solid var(--border);letter-spacing:.05em;text-transform:uppercase;height:38px;color:var(--text-faint);cursor:default;font-size:11px;font-weight:600}.t-row.head:hover{background:var(--surface-2)}.t-subj{min-width:0}.t-subj .ttl{color:var(--text);white-space:nowrap;text-overflow:ellipsis;font-size:13.5px;font-weight:600;overflow:hidden}.t-subj .sub{color:var(--text-faint);white-space:nowrap;text-overflow:ellipsis;margin-top:1px;font-size:12px;overflow:hidden}.t-id{color:var(--text-faint);font-size:11.5px}.checkbox{border:1.5px solid var(--border-strong);background:#fff;border-radius:4px;flex:none;place-items:center;width:16px;height:16px;transition:all .12s;display:grid}.checkbox.on{background:var(--primary);border-color:var(--primary);color:#fff}.sla{align-items:center;gap:6px;font-size:12px;font-weight:600;display:inline-flex}.sla .clock{border-radius:50%;width:7px;height:7px}.sla.ok{color:var(--resolved)}.sla.warn{color:var(--high)}.sla.breach{color:var(--urgent)}.sla.met{color:var(--text-faint)}.metrics{grid-template-columns:repeat(4,1fr);gap:16px;display:grid}.metric{background:var(--surface);border:1px solid var(--border);border-radius:var(--r-lg);padding:16px 18px;position:relative;overflow:hidden}.metric .lbl{color:var(--text-muted);align-items:center;gap:7px;font-size:12.5px;font-weight:500;display:flex}.metric .val{letter-spacing:-.02em;margin-top:8px;font-family:IBM Plex Mono,monospace;font-size:30px;font-weight:600}.metric .delta{align-items:center;gap:4px;margin-top:4px;font-size:12px;font-weight:600;display:inline-flex}.delta.up{color:var(--resolved)}.delta.down{color:var(--urgent)}.delta.flat{color:var(--text-faint)}.metric .spark{opacity:.9;position:absolute;top:14px;right:14px}.chips{flex-wrap:wrap;gap:7px;display:flex}.chip{border:1px solid var(--border);background:var(--surface);color:var(--text-muted);border-radius:20px;align-items:center;gap:6px;padding:5px 12px;font-size:12.5px;font-weight:500;transition:all .12s;display:inline-flex}.chip:hover{border-color:var(--border-strong);color:var(--text)}.chip.active{background:var(--text);color:#fff;border-color:var(--text)}.chip .c{opacity:.7;font-size:11px}.seg{background:var(--surface-2);border:1px solid var(--border);border-radius:var(--r);gap:2px;padding:2px;display:inline-flex}.seg button{color:var(--text-muted);white-space:nowrap;background:0 0;border:none;border-radius:6px;padding:5px 12px;font-size:12.5px;font-weight:500;transition:all .12s}.seg button.on{background:var(--surface);color:var(--text);box-shadow:var(--sh-sm)}.field{margin-bottom:16px}.field label{color:var(--text);margin-bottom:6px;font-size:12.5px;font-weight:600;display:block}.field .hint{color:var(--text-faint);font-size:12px;font-weight:400}.input,.textarea,.select{border:1px solid var(--border-strong);border-radius:var(--r);background:var(--surface);width:100%;color:var(--text);outline:none;padding:9px 11px;font-size:13.5px;transition:all .14s}.input:focus,.textarea:focus,.select:focus{border-color:var(--primary);box-shadow:0 0 0 3px var(--primary-ring);outline:none}.input::placeholder,.textarea::placeholder{color:var(--text-faint)}.textarea{resize:vertical;min-height:96px;line-height:1.5}.select{appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='16' viewBox='0 0 24 24' fill='none' stroke='%2364748b' stroke-width='2'%3E%3Cpath d='M6 9l6 6 6-6'/%3E%3C/svg%3E");background-position:right 10px center;background-repeat:no-repeat;padding-right:32px}@keyframes fadeUp{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}@keyframes slideIn{0%{opacity:0;transform:translate(16px)}to{opacity:1;transform:none}}@keyframes scaleIn{0%{opacity:0;transform:scale(.97)}to{opacity:1;transform:none}}@keyframes pulse2{0%,to{opacity:1}50%{opacity:.4}}@keyframes spin{to{transform:rotate(360deg)}}@keyframes pulse{0%,to{opacity:1}50%{opacity:.35}}@keyframes shimmer{0%{background-position:-200% 0}to{background-position:200% 0}}.fade-up{animation:.32s cubic-bezier(.2,.7,.3,1) both fadeUp}.fade-in{animation:.25s both fadeIn}.route{animation:.28s cubic-bezier(.2,.7,.3,1) both fadeUp}.row{align-items:center;display:flex}.gap4{gap:4px}.gap6{gap:6px}.gap8{gap:8px}.gap10{gap:10px}.gap12{gap:12px}.gap16{gap:16px}.between{justify-content:space-between}.muted{color:var(--text-muted)}.faint{color:var(--text-faint)}.wrap{flex-wrap:wrap}.divider{background:var(--border);height:1px;margin:16px 0}.section-h{color:var(--text);letter-spacing:.01em;font-size:13px;font-weight:600}.empty{text-align:center;color:var(--text-faint);padding:60px 20px}.truncate{white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.spin{animation:.65s linear infinite spin}.rail{transition:width .18s,flex-basis .18s}.rail.collapsed{flex:0 0 64px;width:64px}.rail.collapsed .brand-name,.rail.collapsed .brand-sub{display:none}.rail.collapsed .rail-brand{justify-content:center;padding:18px 0 14px}.rail.collapsed .rail-search,.rail.collapsed .rail-section{display:none}.rail.collapsed .rail-nav{padding:6px 8px}.rail.collapsed .nav-item{justify-content:center;padding:9px 0}.rail.collapsed .nav-item>span:not(.nav-count){display:none}.rail.collapsed .nav-item .nav-count{min-width:0;margin:0;padding:0 4px;font-size:9.5px;line-height:1.55;position:absolute;top:2px;right:7px}.rail.collapsed .rail-foot{padding:10px 0}.rail.collapsed .agent-chip{justify-content:center;gap:0;padding:6px 0}.rail.collapsed .agent-chip .meta,.rail.collapsed .agent-chip .icon-btn,.rail.collapsed .agent-chip>div[title],.rail.collapsed .rail-foot>div:last-child,.ticket-fullscreen .rail,.ticket-fullscreen .topbar{display:none}